Minimum 2-3 years of experience in administration and customer service.
Proven experience in process building and review.
Sound knowledge of Microsoft Office products.
Excellent teaming skills with a demonstrated ability to work with diverse teams.
Strong problem-solving skills and the ability to identify areas of concern quickly.
High-level oral and written communication skills.
Attention to detail, delivery-focused, and comfortable working in a fast-paced environment.
Self-motivated with a drive to completion and resolution.
Why Aristocrat?
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
None
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Additional Information
Aristocrat is seeking a dedicated Service Administrator to join our dynamic team in Greystanes, NSW, Australia. As a global leader in gaming content and technology, our mission is to bring happiness to life through the power of play. This role is vital to maintaining accurate service contract administration and providing essential support to our field staff and service department management. If you are driven, meticulous, and ready to contribute to a world-class team, this opportunity is for you!
W hat You'll Do
Complete Monthly and ad hoc billings for both internal and external customers.
Manage Service Support Dashboards, and run daily reports to update machine databases within our record keeping system
Investigate billing enquiries and generate credit notes where applicable.
Create and maintain customer contracts within our Systems.
Apply increases to invoicing and monitor all contracts to ensure correct pricing is maintained.
Provide support to the Service department including reporting, rostering and general enquiries.
Work together with the Call Centre in assisting the team where needed
Provide support for the field technicians
Support Customer Online Portal
General administrative duties as required, this could include arranging travel, meetings, PO's expenses
Aristocrat · Greystanes, Australia