Operations Officer Underwriting

About the role

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To plan, manage and monitor the implementation of underwriting activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Job Description Vetting of loan/Credit Card applications: Receive loan application to be scored, verify signature of branch manager, acknowledge receipt and return acknowledged schedule to the branch. Vet all loan applications by checking that all supporting documents have been received and verifying that loan applications have been properly completed. Check data captured by Personal Banker / Relationship Manager line by line and authorize on the system if all items have been captured correctly. Release the results of the credit scores (fates) to the branches through e-mail. For overrides for appeals as instructed by the Head of Retail Credit. Update the fates sent to the branches. Received credit card applications through Sybrin for vetting. Underwriting Log Sheet is updated. Retrieve CIS Report from the CBS portal. As RM for IRM, ensure archiving, BLOR, Clean Desk, RM snap Check are performed as the IRM policy. Control: Undertake snap checks / RCA as assigned by the Head of Underwriting. Monitor workflow in Ebox queue. Participate in audits as instructed by the Head of Underwriting.. Query Resolution: Receive queries from the query centre in operations and occasionally directly from branches. Investigate the issues and respond directly to the source. Escalate only queries that cannot be resolved directly to the Head of Underwriting. Risk and Control: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)