You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you'll be responsible for solving them on your own initiative.
Participant site installation, commissioning
Carry out preventive and corrective maintenance on site
The first service contact in local to response customer request
Solve automation controls issues independently or by remote support
Organize resource to resolve system issues keeping system operation
Spare parts proposal to customer for make sure system operation normally
Communicate with internal and customer to implement changes, e.g. retrofit, upgrade
Lead small local service team and subcontractor to execute service contract
Renew service contract year by year
List of key activities
Project Installation and commissioning
Execute service contract
Advise and perform optimizations for systems
Solve problems/incidents and peak season support
The first service contact to response technical clarification
Fault finding and diagnose for system hardware and control system
Lead local service engineers and service subcontractor
Preventive and corrective maintenance in automation control system
Additional info/ skills
Good communication skill
Result orientation
Appropriate Conduct
Customer-orientation and Service mindset
Decisiveness
Discipline
Evaluating/Judgement
Safety Awareness
Self-confidence/ Independence
Stress Resistance
Work pattern
Daytime including stand by, Nighttime if required
Differentiator
Set priorities, distributes work, follow up progress and quality.
Job Title
Senior Field Service Engineer
Job Description
Senior Field Service Engineer (PLC background)
Job purpose
Deliver technical service to customers in the region
Maintain and develop customer satisfaction by deliver solid result, professional attitude and continual improvement of system performance
Lead local service team to execute service contracts
Scope
Preventive maintenance and corrective maintenance
Troubleshooting and problem solving
Evaluation system performance and continual improvement
Qualification and abilities
In the position of senior field service engineer you'll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers' processes. That means you'll need an enthusiastic and proactive attitude and a flexible working approach.
University degree major in automation, control engineering or mechatronics with at least 5 years relevant customer service working experience
Competence of Siemens PLC controls commissioning/troubleshooting
With related automated material handling systems experience will be plus
Reading, written and oral skills in English language
Vanderlande · Taipei, Taiwan