National VOR Officer

Responsibilities

• Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
• KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
• Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
• Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
• Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
• Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
• Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.

Requirements

• Experience in vehicle service management or a similar role.
• Understanding of service delivery KPIs and performance monitoring.
• Strong communication and escalation management skills.
• Ability to coordinate with multiple stakeholders for effective vehicle service.
• Proficiency in digital dashboards and data reporting tools.

Additional Information

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Company Intel

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