National VOR Officer
ExternalFull-timeOn-site2d ago
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Responsibilities
- Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
- KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
- Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
- Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
- Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
- Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
- Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.
Requirements
- Experience in vehicle service management or a similar role.
- Understanding of service delivery KPIs and performance monitoring.
- Strong communication and escalation management skills.
- Ability to coordinate with multiple stakeholders for effective vehicle service.
- Proficiency in digital dashboards and data reporting tools.
Additional Information
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Company Intel
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