Field Service Engineer - TAP, (Ambr) - Greater Philadelphia Area
ExternalPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Sartorius has a remote-based position for a Field Service Engineer. In this role, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. What you will accomplish together with us Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution Document fault-finding data and provide structured feedback on product performance to customers and internal teams Perform selected in-house service activities at the Delaware office as required Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses Make informed decisions on equipment repairs in line with service level agreements and customer contracts Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs What will convince us Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems) Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus Valid driver's license and ability to obtain a passport for customer travel requirements Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions Strong communication skills with the ability to train customers and build effective working relationships Comfortable using MS Office applications and maintaining accurate service documentation Identification with Sartorius values: Sustainability, Openness, and Enjoyment Compensation range is $70,000-$90,000 (depending on experience, skill set, education and location).
How well this role fits your profile.
Worked at sartorius? Share your experience