Additional Information
Join us as Associate Director, Customer Experience UFS
Location: Hoboken HQ
Terms & Conditions: Full time, International assignment is not available for this role and relocation for local and international candidates is not provided
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.
ABOUT FOOD SOLUTIONS (UFS)
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries , and employs ~4000 employees . We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do .
We at UFS have a bold and clear ambition and strategy in place for 2030 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow . Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement , with scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles. If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
JOB PURPOSE:
The Associate Director of Customer Experience is a senior leader responsible for redefining how Unilever engages with UFS customers, creating bespoke, industry-leading experiences across every touchpoint. This role combines strategic influence with flawless execution, applying commercial insight to co-create engagement strategies with Customer Development and Customer Strategy & Planning, Business Unit Marketing, and functional stakeholders (Customer Operations). This leader orchestrates bespoke experiences that position Unilever as a trusted partner in a Unilever UFS HQ forum, at major conferences, customer engagements and at high profile UFS events.
This role requires a strong sense of ownership, strategic thinking, and collaborative spirit to synthesize diverse perspectives into a cohesive strategy delivering seamless, world-class experiences and engagement for top UFS customers. Importantly, this leader will also play a pivotal role in shaping customer scorecard management including service as measured by the customer (SAMBC) with top UFS customers, creating a future of aligned performance and owning the collaboration with Customer Operations to deliver customer excellence.
Unilever · Hoboken