MHI Guest Services Associate

About the role

As a Guest Services Associate, you bring the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our Guest Services Associates embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers. By joining our team of gracious hosts, you would be responsible for the following tasks. Provide and clean up breakfast service Oversee the cleanliness of the inn's common areas Assist with housekeeping and inspect rooms Maintain reservation records using hotel software Use hospitality software to create and modify bookings Check guests in and out Provide active service throughout shift (this will include lifting objects up to 25 pounds) Assisting with luggage and valet cars Respond to inquiries over the phone and via email Keep a working knowledge of the bar menu Offer recommendations to local bars, restaurants, and venues in the Madison area The Strengths: These are some of the qualities we look for in an innkeeper Compassion promotes authentic hospitality. Excellent communication is the foundation of completing all other tasks in our operation successfully. Attention to detail helps maintain the Mansion in impeccable condition. Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team. Creative problem-solving allows issues to be effectively resolved or passed onto the right resources. Adaptability makes it possible to meet daily changing demands. Curiosity promotes openness to hearing new ideas and receiving constructive feedback. Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members. Radical empathy ensures that all guests are treated with the same standards of affinity and respect.