Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment.
Good commercial and financial awareness
Experience of analysis and reporting
Experience in delivering high levels of customer service & problem resolution
Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
Fluent in business English Language - written and verbal
Working knowledge of core Microsoft applications (Word, Excel & PowerPoint)
Benefits
Rewards & Financial BenefitsCompetitive pension scheme, Annual salary review and bonus scheme,Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) , Retail discounts programme, GymFlex membership options, Cycle to Work schemeHealth & WellbeingLife Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.Time Off & Work-Life Balance25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).Workplace & On ‑ Site FacilitiesFree parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsWhy Ayvens?Health insuranceDental insuranceVision insuranceFlexible schedulePerformance bonus
Additional Information
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Remarketing team is primarily responsible for generating used car sales margin or performance margin through effective management of vehicle returns through to sale or release. The scope of the department includes compound & logistics activities both in-life and at end of contract including operational management of short-term rental products (Flexible), used vehicle sales activities and ownership of the MCAM product.
Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.
Your Role and Responsibilities
Responsible for Ayvens Flex operational and administrational tasks
Responsible for maximizing customer experience and product performance for Ayvens Flex interactions
Work as a team member to cover all aspects of the Ayvens Flex team's work as needed to promote and manage the product
Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs.
Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents.
Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex.
Arrange for collection of vehicles in line with off-hire SLAs.
Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex.
Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests.
All aspects of fleet administration covered to support performance of Ayvens Flex
Ayvens · Milton Keynes