Good Client Relationship Manager : Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.
Requirements
Proven Expertise: 3-5 years' experience in freight forwarding, specializing in import and customs operations.
Relationship Builder: Strong stakeholder management skills with the ability to build rapport and influence at all levels.
Customer-Centric Mindset: Solid understanding of account management and transaction processes, with the ability to provide technical support.
Leadership Acumen: Experience leading and motivating teams to achieve operational targets (added advantage).
Exceptional Communication: Fluent in English to engage effectively with customers and global partners.
Flexibility: Willing to support during public holidays and overtime when required.
Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
What moves you?
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Benefits
Vision insurance
Additional Information
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Team Leader (Noon Shift 2PM-11PM) to join our team based in Bayan Lepas, Penang .
Tollgroup · Bayan Lepas