Skip to main contentLead-Customer Success Manager at TricentisEnsure every account has a clear path to value realizationValue Realization & Customer HealthContinuously assess whether customers are actively using products and realizing valueDrive structured, outcome-focused customer conversationsIdentify risk early and define clear action plans to mitigate itMaintain accurate health signals based on engagement, usage, and business alignmentStrategic Account LeadershipBuild multi-threaded relationships across user, champion, and executive levelsEngage customer leadership with clear updates on progress, risks, and required actionsProvide guidance on quality engineering best practices and strategic directionCross-Functional OrchestrationPartner with Sales, Professional Services, Product Support, and Product teamsDrive alignment and accountability across internal stakeholdersEnsure customer blockers are addressed quickly and effectivelyRenewal & Growth OwnershipOwn renewal pipeline, forecasting, and on-time closePrevent late-cycle risk through proactive account managementIdentify and drive expansion opportunities aligned to customer goalsOperational DisciplineMaintain accurate and timely updates in CRM (Salesforce) and GainsightUse systems and reporting to manage time, prioritize accounts, and drive accountabilityLeverage dashboards and data to inform decisions and coachingContinuous Improvement & AI AdoptionEmbrace change and evolving processesLeverage AI tools to improve productivity and customer engagementContribute to development of playbooks and best practicesTeam LeadershipCoach team members on discovery, pipeline generation, deal strategy, negotiation, and executive communicationDrive accountability and operational rigor through consistent forecast management, pipeline inspection, and performance coachingPartner directly with sellers on complex opportunities to accelerate deal progression and improve win ratesFoster a performance-driven culture centered on collaboration, customer outcomes, and continuous developmentConduct regular 1:1s, deal reviews, and territory planning sessions to support rep growth and execution consistencyCollaborate cross-functionally with Marketing, Customer Success, Solutions Engineering, and Product teams to align go-to-market executionModel and reinforce value-based selling methodologies and disciplined sales process adoptionGlobal Sanctions ComplianceU.S. Work Authorization:This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
Your Match
How well this role fits your profile.
Interested in this role?
Apply on the company's website.
Tricentis · US