Additional Information
Job Description:
Job Summary:
The Billing Specialist plays a critical role in managing accurate account approvals, maintaining parent-child account relationships, and ensuring data integrity within the billing system. This position is responsible for verifying account information, preventing duplicate account creation, and supporting timely and precise invoicing processes. The ideal candidate will have strong attention to detail, excellent analytical skills, and the ability to collaborate effectively across departments to maintain clean and compliant accounts receivable records.
Essential Job Functions:
Review and approve new customer accounts, ensuring all required documentation is complete and accurate before account activation. Verify the accuracy of account data captured to maintain data integrity and compliance with company policies.
Update and maintain customer account information as needed, including adjustments and corrections to ensure ongoing accuracy.
Generate, review, and process invoices, ensuring all necessary information such as itemized charges, pricing, discounts, taxes, and payment terms are accurate and compliant with company policies and relevant regulations.
Scrutinize billing data for completeness, addressing discrepancies proactively to minimize billing disputes and delays.
Work closely with internal departments such as sales, customer service, and finance to resolve billing issues, clarify account details, and support billing operations.
Respond professionally and promptly to customer inquiries related to billing and account status, providing clear explanations and resolving disputes to maintain positive client relationships.
Maintain detailed and organized accounts receivable files and documentation to support audits, reconciliations, and management reporting.
Ensure adherence to company policies, financial controls, and regulatory requirements related to billing and accounts receivable activities.
Participate in special projects related to billing process improvements, system upgrades, or policy updates as assigned by management.
Specific Skills and Attributes:
Exceptional attention to detail to ensure accuracy in billing, account data, and documentation.
Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
Comfortable adjusting to new systems, processes, and changing business requirements.
Collaborative mindset with a willingness to support colleagues and contribute to team success.
Strong commitment to providing excellent service and resolving billing inquiries professionally.
Proactive in identifying potential issues and implementing solutions before problems escalate.
Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
Sharecare · Worldwide