Monitor and evaluate Spanish interpretation calls for accuracy, completeness, tone, protocol adherence, and customer service.
Complete 1h of call interpretation each week.
Use standardized evaluation tools to assess interpreter performance and identify opportunities for improvement.
Track performance trends and maintain accurate documentation of evaluations.
Collaborate with the Training and Operations teams to support continuous improvement efforts.
Participate in calibration sessions to ensure consistency and alignment in scoring.
Assist with investigations into quality-related complaints or incidents.
Escalate quality concerns and support action plans as needed.
Stay up to date on industry best practices, Spanish-language nuances, and interpretation protocols.
Requirements
Required: Full professional fluency in both English and Target Language.
Minimum of 6 months of experience in over-the-phone interpretation.
90-day QA Average of 95% or higher (internal candidates)
Ability to type over 40 WPM
In-depth knowledge of TPC interpreter ethics and industry standards (internal candidates).
Excellent analytical listening, documentation, and written communication skills.
Ability to provide feedback in a professional and supportive manner.
Ability to work independently and managing time effectively.
Comfortable working with QA platforms, call logs, and performance dashboards
Preferred: Prior experience in a QA, coaching, or call monitoring role.
Additional Information
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices have its own individual identity, and each also has its own unique rewa rds.
The Spanish QA Specialist is responsible for monitoring, evaluating, and documenting the performance of Spanish over-the-phone interpreters to ensure the consistent delivery of high-quality, professional interpretation services. This role plays a key part in maintaining service excellence by providing constructive feedback, supporting interpreter development, and ensuring compliance with company and client standards.
Transperfect · Costa Rica-san Jose