As the Client Engagement Manager, you will play a key role across the full client lifecycle - from initial engagement and opportunity shaping through to proposal development and handover into delivery.
You'll work closely with the senior leaders within Toll Uncrewed Systems and the business development team at Toll Aviation to understand our
customer needs, align capability, and position Toll as a trusted, provider of uncrewed solutions for, training, mission‑critical operations and consultancy.
Responsibilities
Client & Market Engagement
Build and maintain strong relationships across Defence, government agencies, emergency services and corporate clients
Engage with program managers, procurement teams and operational leaders to understand mission requirements
Identify capability gaps, emerging needs and opportunities for contract expansion
Business Development & Growth
Assist in the development and execution of a business plan that focuses on long term contract growth for TUS
Identify and respond to upcoming tenders, grants and funding programs
Lead engagement from initial discussions through to solution scoping and alignment
Solution & Proposal Development
Shape tailored uncrewed aviation service offerings to meet customer mission profiles
Lead EOIs, RFIs, RFTs, grant applications and proposals
Support commercial modelling, pricing and risk mitigation strategies
Stakeholder & Industry Leadership
Provide regular pipeline reporting and strategic insights to leadership
Monitor UAS technology trends, CASA regulatory changes and Defence capability planning
Represent Toll at industry events, trials, demonstrations and briefings
About you:
You are commercially astute, relationship‑driven and comfortable operating in a variety of corporate, private and public environments. You can translate operational requirements into compelling, compliant solutions and bring internal teams together to deliver.
5-10+ years' experience in business development, client engagement or strategic partnerships within Defence, government, aviation, emergency services or technology sectors
Proven success securing or supporting contracts with Defence or government agencies
Strong understanding of government procurement, tendering and capability planning cycles
Experience working in complex, technical or operational service environments
Excellent written, verbal and stakeholder‑management skills
High ethical standards and a strong commitment to safety
What moves you?
Are you excited about this role but are concerned you don't meet all the requirements? If you have s
Benefits
Vision insuranceFlexible schedule
Additional Information
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
Client Engagement Manager - Uncrewed Systems
Toll Group | Government & Defence
Location: Brisbane or Sydney
Toll Group is a trusted partner to government, defence and industry, delivering mission‑critical logistics and aviation solutions across Australia. Within our Toll Uncrewed Systems (TUS) team, we are expanding our capability to support Defence, emergency services and government agencies with safe, reliable, and operationally proven uncrewed aviation solutions.
We're now seeking a Client Engagement Manager to lead early‑stage engagement, manage strategic relationships, and help grow uncrewed aviation services across a variety of emerging and growing sectors.
Why join Toll Uncrewed Systems?
Work with a team that's vision is to support and grow the Uncrewed role in a variety of industries.
Be part of a growing, specialist uncrewed systems team within a trusted Australian brand supported by the aviation expertise of Toll Aviation and the scale and strength of Toll.
Influence strategy, innovation and long‑term partnerships
Competitive salary with base and commission structure
Flexible location with exposure to national programs
Tollgroup · Brendale, Australia