Certified Medical Assistant (CMA) - Stony Point Reproductive Medicine Clinic - Days

Benefits

Additional Information

The Reproductive Medicine Clinic at Stony Point provides care to females ranging in age from 20-40 years old. We serve a diverse patient population that includes heterosexual couples, same-sex couples, transgender patients, single parents by choice, gestational carriers and beyond. We also provide care to certain adolescent endocrine diagnoses that impact fertility and reproductive organs and collaborate closely with the VCU Urology team for male patients in need of fertility support and/or treatment. Our team of RNs, LPNs and CMAs support 2 physicians and 1 APP and there is a strong emphasis on collaboration between disciplines to meet the varying needs of our patients. The clinic has an onsite procedure room and embryology lab so our nurses serve as both the pre and post-op RN and circulating nurses. Our nurses serve patients from the initial workup through the first trimester and provide patient education, empathy and psychological support throughout the patient's fertility journey. The expert care we provide truly makes a difference in the patient's life and family. In order to best serve the unpredictable nature of fertility procedures, our clinic is open Monday-Saturday and our team members work 4 9-hour shifts and 1 4-hour shift each week. Availability to work 1 weekend per month is required. Previous procedural experience is preferred. The Medical Assistant provides direct, age-specific care to a patient or group of patients based on medical orders and the plan of care under the direction of the physician. Benefit Verification: Contacting insurance carriers to confirm specific fertility coverage (e.g., distinguishing between "diagnostic" coverage and "treatment" coverage). Prior Authorizations: Submitting clinical notes to insurance companies to secure approval for IVF cycles, PGT-A testing, and specialty medications before the patient starts their cycle. Financial Consultations: Meeting with every new patient to create a customized "Financial Responsibility" sheet. Fertility treatment is expensive and often carries "hidden" costs. This role provides transparency. Important Skills to Include De-escalation: Patients are often stressed; the CMA must be able to deliver news about high costs or insurance denials with empathy and calm. Detailed Documentation: The ability to keep meticulous notes in the EMR (Electronic Medical Record) regarding what an insurance representative promised over the phone Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: AHA BLS HCP Certification or equivalent Experience REQUIRED: One (1) year of medical assistant work experience within the last three (3) years if the individual is not a graduate of an accredited medical assistant program. No prior work experience required if the individual is a graduate of an accredited medical assistant program. Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc. Experience PREFERRED: N/A Education/training REQUIRED: High School Diploma or equivalent Education/training PREFERRED: Graduation from a Medical Assisting training program from an accredited program of study such as the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES). Independent action(s) required: Functions under direction of a licensed independent, practitioner, manager and/or RN in providing patient care Emotional support, and problem solving; all in accordance with hospital, nursing, and unit policy/procedure. Requires prior approval or guidance from supervisor: Time/schedule changes; legal issues; directed care which deviates from, standard; and identify educational resources to meet developmental needs. Job duties may include the handling, transportation, access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Medical Assistants work all three shifts, weekends and, holidays. Individual shift rotation and schedules will be established, with your specific Nurse Manager/Practice Manager. Schedules, including requirements of shift rotations, and hours of work may be adjusted as necessary to meet clinic, requirements and/or as needed. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran