Supplemental medical, dental, and vision plans to keep you at peak performancePension plan with an employer matching contributionCompany-paid disability and life insuranceMental health resources and Employee & Family Assistance Program (EFAP)Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Health insurance
Dental insurance
Vision insurance
Performance bonus
Additional Information
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $50,000 - $55,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you'll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
What your day-to-day will look like:
Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations
Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary
Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer's service expectations, processes and measurements
Establish a plan to align service partners for success
Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines
At a minimum, you'll need:
1 year of experience in transportation or customer service
It'd be great if you also have:
Bachelor's degree
2 years of experience in a call center environment
Ability to work independently, with little or no supervision and/or in a team environment
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
Strong organizational and investigative skills
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Rxo · Burnaby, Canada