2-3 years of experience managing consumer requests, complaints, or claims
Strong experience drafting written responses with accuracy and attention to detail
Ability to manage multiple cases while meeting regulatory timelines
Strong analytical skills and ability to work under pressure
Experience using CRM or case management tools (any CRM accepted; training provided)
Preferred Skills
We're happy to support your development if you bring experience or interest in:
Handling complaints related to financial institutions or regulated environments
Managing cases from consumer protection entities (e.g., regulators or authorities)
Building reports and tracking service metrics
Working with Microsoft Office tools ( Excel, Word, PowerPoint )
Impact You'll Make:
Additional Job Description
Impact You'll Make
Protect consumer rights through accurate and timely response management
Support regulatory compliance and operational excellence
Strengthen trust between consumers and TransUnion
Contribute to process improvements and risk mitigation
#LI-VH1
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Analyst, Customer Support Operations
Additional Information
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
TransUnion Overview
At TransUnion, we create opportunities for our associates to take ownership of their professional growth while making a meaningful impact. We work every day to deliver trust, transparency, and value to consumers and businesses through reliable information and responsible data handling.
Join a team where customer focus, compliance, and continuous improvement are key.
Job Description
The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints received through multiple channels. This role ensures compliance with local regulations while delivering accurate, timely, and high‑quality responses that protect consumer rights and reinforce trust.
Transunion · Eagle - D.f. Del. Miguel Hidalgo