Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
Assist in the development and enhancements of processes through streamlining tasks and improving efficiency.
Develop and maintain strong relationships with Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional and timely manner.
Stay up-to-date and in compliance with industry regulations and best practices. Implementing and maintaining accounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.
Identifies potential financial risks and raises these issues, along with suggested solutions, to leaders and Operational Excellence.
Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
E nsur e accurate and timely completion of tasks related to carrier invoices and payments.
Works closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.
Support training documentation and knowledge sharing for both onshore and offshore teams.
Participate in UAT (User Acceptance Testing) for system enhancements or process changes.
Requirements
Required Qualifications
Strong understanding of Cash App & Receivables operations
Demonstrates ability to navigate, problem solve, and complete complex processes
Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
Initiative to complete work without the prompting of others.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners, carrier partners and internal stakeholders.
Ability to work independently as well as collaboratively in a team-oriented environment.
Solid problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.
Education and Experience:
Bachelor's degree in accounting, finance, or a related field preferred.
3-5+ years of insurance accounting experience in Cash App & Receivables required .
Demonstrated proficiency in Applied Epic agency management system.
Proficient in using agency management system software and Microsoft office applications.
Strong cross-functional knowledge across all insurance accounting processes.
Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation).
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the
Benefits
Health insurance
Additional Information
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more .
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary:
Acrisure is seeking a Specialist in Cash A pp & Receivables to join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations. The Cash App & R eceivables Specialist supports the accurate and timely execution of processes within the function. This role works closely with their peers, our Accounting automation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency. This role acts as a hands-on subject-matter expert, supporting day-to-day functional activities, addressing escalations, and contributing to continuous improvement initiatives .
Acrisure · 100 Ottawa Ave Sw - Grand Rapids, MI