Requires Master's degree in Computer Science/related field and 1 year of related experience, or Bachelor's degree and 3 years of related experience, or high school diploma and 5 years of related experience
Advanced experience supporting complex desktop, server, and network environments in a multi‑site or heterogeneous infrastructure
Strong knowledge of hardware, Microsoft operating systems, Windows domains, Group Policy, and enterprise access control
Experience with advanced administration of Active Directory, VPN (IPsec/SSL) technologies, and Citrix Presentation Server
Experience with Windows workstation/server operating systems and Microsoft Office Suite
Experience with macOS and Apple devices is a plus
Database experience (SQL/MS Access) is a plus
Strong problem solving and analytical skills with the ability to resolve complex, escalated technical issues
Effective communication skills, including the ability to explain complex concepts to both technical staff and leadership
Detailed knowledge and understanding of relevant technologies, platforms, and enterprise support practices
Ability to function as a technical leader within the team and mentor team members
Strong attention to detail and ability to drive continuous improvement in processes and standards
Ability to work independently and lead tasks or small projects in a fast‑paced environment
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers .
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave
Additional Information
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Senior Field Services Technician
Locations : Braintree, Waltham, Boston, MA
Get To Know The Team:
Senior Field Services Technicians provide advanced technical support, acting as the escalation point for complex issues across network, server, and desktop environments. They support internal users across multiple offices, solve high‑severity problems requiring expert judgment, and provide technical leadership during escalations.
Why You Will Love It Here!
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devices
Maintain accurate inventory and asset management, and ensure asset lifecycle standards are followed.
Provide frontline customer service in complex/high profile work areas, either remotely or at the end user's location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasks
Works proficiently with hardware and software testing tools and techniques and possesses a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment
Regularly serve as a technical resource for others within the organization
Perform password resets and administer users in an active directory environment
Monitor/update ticketing system and making sure they are addressed in a timely fashion
Remotely troubleshoot technical issues over the phone or through email
Assist supervisor to streamline daily support procedures
Document changes in procedures and in automation of both daily support and maintenance of systems
Ss&c Technologies · Braintree MA - 30 Braintree Hill Park