Supervisor, Point of Care Testing & OP Phlebotomy

Benefits

Additional Information

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-21956 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Laboratory Admin Status: Full time Budgeted Hours: 40 Shift: Varied Shifts (United States of America) Under the general direction of the Director of Laboratory Services and in conjunction with the CLIA Lab Director, and Chief of Pathology, is responsible for supervising the operations of the Outpatient Phlebotomy services both on-site and off-site, the Outreach Phlebotomy services, and Point of Care Services conducted under the Laboratory's CLIA licenses. Ensures adequate staffing, orders received are compliant, orders entered are accurate and complete, and specimens collected are correct and submitted for processing in a timely manner. Ensures phlebotomy service needs of internal and external clients are identified and plans are developed and implemented to meet them. May be required to perform phlebotomy and POCC duties as needed. POC supervisory duties will include but not limited to working with Nursing, Respiratory, Operating Room and other departments in need of POC services. Compensation Pay Range: $93,000.00 - $139,800.00 ESSENTIAL FUNCTIONS 1 - Supervises all work performed within the sections of Outreach and Outpatient Phlebotomy and Point Of Care Services. This will include, but is not limited to, organizing workflow and prioritizing work as needed, responsibility for quality of all tests performed, organizing workflow and prioritizing work as needed. Ensures hired staff performs phlebotomy and POC duties/testing according to established procedures. Coordinates the Point of Care testing program for the laboratory. This includes, but is not limited to a - Assures that work is performed efficiently and consistently in compliance with established policies and procedures. b - Reviews daily work by observation and workload/management reports (e.g. pending, outstanding, unreceived specimens) to ensure adherence to prescribed procedures and methods. c - Redirects section resources (personnel, time, etc.) as needed to insure achievement of objectives within predetermined timetable. d - Evaluates existing methodologies in terms of accuracy, precision, ease, turn-around time, and cost effectiveness. e - Reviews and evaluates the application of new methodologies to existing processes. Recommends changes in procedures to the Director of Laboratory Services. f - Participates in the evaluation and selection of equipment, assays, methods and procedures needed for the section. g - Recommends new equipment and methods based on needs of the section/Laboratory/Hospital. 2 - Sets the standards for the quality of technical work. Establishes the goals and the policies of the department. Establishes reporting procedures and types of records to be maintained by the section personnel. a - Implements and reviews technical guidelines. b - Establishes all policies and procedures within the department. c - Updates and revises policy and procedure manuals per established guidelines. d - Reviews exiting procedures at least annually, or as need arise. e - Monitors and assures compliance with policies. In consultation with the CLIA and Admin Directors, takes appropriate remedial corrective action. f - Investigates operational issues and performs timely and thorough follow-up to achieve satisfactory resolution. g- Responsible for all CAP proficiency testing supplies, testing, and resulting, as well as follow-ups for any identified deficiencies. h. Rounds all POC locations and observes end users for proper techniques, and ensure proper safety. i- Gathers all quality metrics related to Phlebotomy, and POC. Coordinates with the Operations Manager, Safety Manager, and Executive Director to ensure quality metrics are observed, and measured to the standards of CLIA/CAP and other regulatory bodies. 3 - Ensures phlebotomy and POC services needs of internal and external clients are identified and plans are developed and implemented to meet them. a - Works closely with Patient Accounts, Patient Access, VNA, Nursing, Radiology, other clinical practice that has POC testing. and the Information Technology Departments to assure the accuracy of information received for patient billing, registration, and reporting activities. b - Works collaboratively with outside providers to resolve issues relating to ordering and specimens. c - Ensures outreach activities occur as expected to provide the level of service required by patients and their providers. d - Seeks opportunities to grow and enhance POC and outpatient phlebotomy and outreach services. Develops and implements plans for successful growth of both departments with the guidance of the Executive Director, and CLIA Director. 4 - Investigates operational issues and performs timely and thorough follow-up to achieve satisfactory resolution. a - Establishes work sch