Responsible for the ongoing maintenance of the platform's data accuracy including updates when required and pro-active monitoring.
Issue logging and tracking of requests via service management tool (ServiceNow).
Ensure logging of all incidents into ServiceNow for compliance and management review.
Monitor support chats and respond and investigate user queries and issues in a timely manner.
Investigate system logs and outputs to analyze any user or trade flow issues either within the front office systems or between the front and trade processing systems.
Work with the product management team in raising workflow and system improvements.
Expectation of the desire to learn and understand brokered products relating to the Market Administrator's trading application.
Coordinate any internal training requirements relating to the Market Administrator's trading platform.
Support and testing of all new software releases before roll out.
Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.
Maintain up-to-date team technical documentation, team procedures and processes.
Cross-train other team members of your championed system.
Job Band and Level: Professional, 4
Not The Perfect Fit?
Company Statement
Location
Singapore - 50 Raffles Place - Singapore
Benefits
Vision insurance
Additional Information
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Overview
In summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. In order to enhance the functionality of our trading platform, the job also entails working with cross-functional team (e.g. Sales team, Product team etc) to test and launch new/existing projects.
Tp · Singapore