Dealer Support Manager

About the role

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business. Work Shift 1 - First Shift Job Summary The Dealer Support Manager oversees the dealer and customer experience for both domestic and international business needs. The person in this position ensures dealer / customer satisfaction while maintaining and improving dealer / customer support metrics, timely responses, and overall dealer / customer support. This position works cross-functionally with procurement, inventory, distribution, brand experience, product and service support. This position manages a team that operates 24 hours a day, 5 days per week as well as providing weekend support as needed.