Air Products · Allentown, PAPrepare for this interview
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At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What's Possible Air Products and Chemicals, Inc., a Fortune 500 manufacturer of industrial gases, has an immediate opening for a Plant Support Representative at our Corporate Headquarters in Allentown, Pennsylvania. The Equipment Sales and Plant Services (ESPS) business offers equipment and services to Air Products joint ventures and third-party customers globally. The position will be responsible for the development of proposals and management of orders for the Plant Support business. The incumbent will work with a host of internal teams including Marketing, Business Development, Accounting, Legal, Project Development, Engineering and Operations. PRINCIPAL ACCOUNTABILITIES Commercial Prepare customer proposals including commercial and technical aspects for field services and parts orders. Drive Customer Lifecycle Focus by following up with customer orders, developing customer relationships and growing business opportunities. Customer engagement Execution For parts orders, manage the order from receipt of customer order through invoicing and profitability reporting. Create and manage project schedules and budgets for service orders and projects. Service order and project support may also include ordering parts, identifying and scheduling internal/external resources, managing labor hours charged to SAP and customer invoicing. Responsible for reporting lessons learned and final profitability when closing out orders. Other duties as assigned, including spare parts projects, large plant projects, and business improvement projects/initiatives. Travel as required. 10%-15% of the year. Work Processes Evaluate inbound customer RFP's and Purchase Orders for Spare Parts Open, manage, and close transactions in SAP for parts, services, and new equipment. Maintain relationships with suppliers, request quotations, issue purchase orders, track parts orders and receipts, and resolve any vendor invoicing issues. Work with Air Products warehouse/Materials Management team to monitor inventory levels, consolidate customer orders, and prepare shipping documentation. Create, manage and close CRM opportunities and maintain accurate record keeping for all opportunities. Gather, organize and evaluate drawings and technical documentation.
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