Manager, Retail Pharmacy Operations

About the role

POSITION SUMMARY: The Manager, Retail Pharmacy Operations, in partnership with the Director Retail Pharmacy, oversees all aspects of retail pharmacy operations including clinical, distributive, regulatory, front end sales, financial, quality, and 340B. Is responsible for cultivating interdisciplinary synergistic relationships with key stakeholders to drive program growth, optimization, collaboration, and compliance. The Manager, Retail Pharmacy Operations is an integral role of the pharmacy leadership team, displaying adaptive leadership skills, ensuring successful retail pharmacy operations. Job Description: KEY ACCOUNTABILITIES: Ensure regulatory compliance in all aspects congruent with regulatory agencies (FDA, DEA, BOP, OIG, etc.) Navigate employees through HR lifecycle (recruitment, onboarding, training, scheduling, development, termination) Ensure financial viability and growth (evaluating contracts, maximizing rebates, ensure licensing to promote GPO utilization vs WAC, minimizing DIR fees) Develop and maintain overall labor plan (productivity measures, staff), meeting business needs and productivity Navigates all pharmacy audits (insurance, state, federal agencies), intervening to mitigate audit findings in daily practice. Develop and implement service line standard operating procedures Develop and implement training modules for both internal and regulatory requirements Represent service line in committees and meetings, actively promoting department practice and collaboration. Promotes culture of safety and continuous quality improvement by identifying safety, quality and improvement opportunities. Ensure opportunities are identified, communicated on, addressed, and improved. Execute system initiatives related to direct patient care, standard operating procedures, formulary management, and transitions of care partnership. Strategic service line goal setting, intervening as appropriate to ensure goals are on track, and team is knowledgeable and accountable for respective goals. Participates in leader-on-call rotation and performs staffing duties as necessary to ensure consistent operations.