Rsm · San SalvadorPrepare for this interview
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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. ESSENTIAL DUTIES Transactional collection processing duties may include but are not limited to: Initiate collection calls for customers and ensure that they are maintained at a high volume and in compliance with the company's collections policies and procedures, and a positive customer service experience is received. Document detailed notes into the collections tracking system, coordinate follow up calls, resend invoices, and research any client account discrepancies. Set up payment terms up to $25,000. Ensure timely and accurate processing of all customer correspondence including collection letters. Work independently with Relationship Leads and Clients regarding payment arrangements, collections, skip tracing and client issues. Submit write off Requests with appropriate approvals Credit research, initiate client refunds and credit applications Submit requests to AR Team for sending accounts to collections Processing of credit card payments Reporting & Analysis duties may include but are not limited to: Analyze and recommend resolution for disputed issues with clients and subsequently set up payment terms and administer stop work program (when in place). Perform quick account analysis and initiate difficult account analysis to the AR Team Initiate Credit Memo requests as needed to Primary Biller and Finance Biller Build and maintain relationships with Relationship Leads and Finance Management for additional assistance with more complex collection situations. EDUCATION/CERTIFICATIONS Associate's degree or equivalent experience - Required TECHNICAL SKILLS Ability to communicate both verbally and written with diverse audiences - Required Strong Microsoft Office skills - Required
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