Lead Management : Support lead qualification for partnership opportunities, maintain CRM pipeline accuracy, and assist with outbound sales follow‑up activities.
Onboarding to New Partner - Integration and Setup : Manage the end‑to‑end onboarding process, including contracts, master data validation, system access, training coordination, and partner setup across all relevant platforms.
Ongoing Operations & Maintenance : Act as the central point of contact for partners, providing operational, system, campaign, and technical support across a wide range of topics.
Data Management and System Administration : Ensure data accuracy and integrity across multiple systems, perform data quality checks, generate reports, and ensure GDPR‑compliant data handling.
Collaboration and Communication : Work closely with Field Force, Marketing, IT, and external partners to support partner performance, resolve issues, and drive continuous improvement.
Working pattern:
40 hours / week
Hybrid working model
Location: Madrid
Permanent contract
Vocational training or Bachelor's degree in Business Administration, Office Management, or a related field; relevant customer service or IT certifications are a plus.
2-4 years of experience in customer support, back‑office, or service desk roles, with exposure to onboarding, customer lifecycle management, and multi‑stakeholder environments.
Native Polish and professional‑level English are required.
Strong experience working with CRM systems, data management, ticketing tools .
Good understanding of system access management, basic IT troubleshooting, and data protection requirements (GDPR); automotive or dealer network experience is an advantage.
Highly organized, customer‑focused professional with strong communication, problem‑solving, and collaboration skills, able to manage multiple priorities in a dynamic environment.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
Benefits
Vision insuranceParental leave
Additional Information
The Network Support Specialist plays a key operational role within the team, acting as the primary point of contact for network partners across their full lifecycle-from acquisition and onboarding to ongoing support-while ensuring accurate system data and providing essential administrative support.
Msxinternational · Madrid, Spain