Data Management & System Accuracy: Manage monthly uploads of sales and program data from multiple sources, ensuring accuracy in file formatting, data mapping, and system integration to support rewards calculations and eligibility.
Rewards & Performance Management: Monitor dealer performance against program criteria and support the calculation and distribution of rewards, rebates, and incentives based on predefined rules.
Process Improvement & Cross-Functional Collaboration: Maintain process documentation, recommend enhancements to improve efficiency and accuracy, and partner with marketing, sales, DOS, and Financial Services teams to support program execution and communication.
Customer Support & Escalation Management: Build strong customer relationships through proactive outreach, order coordination, account and program updates, and issue resolution.
Competencies
Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Spreadsheet Expertise: Ability to use spreadsheet software.
Data, Reporting & Technical Proficiency: Leverage spreadsheet, database reporting, and document management tools to create, review, and maintain accurate reports for various audiences. Ensure clarity and effectiveness in communication of data insights and reporting outputs.
Issue Resolution & Decision Making: Address customer and manufacturers concerns and resistance with a calm, solution-focused approach. Make timely, informed decisions that balance customer expectations with organizational goals while managing multiple priorities effectively.
Relationship Building & Communication: Quickly establish trust with the customers and manufacturers by building rapport and strengthening connections. Demonstrate a willingness to help, acknowledge their needs, and maintain clear, professional communication while avoiding unnecessary jargon.
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders including the customers and manufacturers.
Planning, Alignment & Adaptability: Prioritize and plan work to meet commitments aligned with organizational objectives. Adapt to changing customer goals and environments while maintaining focus on delivering consistent results.
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description:
The Retail Programs Specialist reports to the Marketing Programs Manager and is responsible for overseeing and managing all program enrollments, including manufacturer incentive programs and retail franchise programs. They ensure accurate documentation, timely communication with the Field Sales team, and maintenance of enrollment records to align with manufacturers' records.
Atd · Ipg Office