Academic Advising Specialist, CID/CBE Student Support Services

About the role

The College of Innovation and Design (CID/CBE) Academic Advising Specialist provides professional academic advising and student success support for students enrolled in online competency-based education programs. This position utilizes institutional policies, curriculum requirements, and established degree plans to guide students in developing efficient pathways to degree completion and places a high emphasis on excellence in customer service. The specialist exercises independent judgment in assessing student needs, interpreting academic requirements, and providing individualized guidance to support academic progress and retention. The role also connects students with appropriate university resources, including post-graduation services such as Alumni Engagement and Career Preparedness, to support students throughout their academic journey and beyond. The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site will be required. The university will not reimburse mileage or travel time for these required meetings. DUTIES & RESPONSIBILITIES: Advise and support students enrolled in competency-based education programs by interpreting program requirements, monitoring academic progress, and providing individualized academic guidance. Evaluate established degree plans and guide students in developing efficient pathways to degree completion aligned with institutional and program requirements. Develop, review, and revise degree plans to ensure alignment with evolving curriculum requirements, academic policies, and program updates. Provide academic advising related to enrollment, registration planning, and academic standing, including counseling students placed on academic probation and recommending appropriate academic strategies. Assess student inquiries and support needs, exercising professional judgment to provide appropriate academic guidance, resources, and referrals. Facilitate student connections with post-graduation resources, including Career Preparedness and Alumni services, to support career readiness and ongoing engagement with the university. Conduct proactive outreach, advising meetings, and follow-up with CID students to evaluate concerns, coordinate support services, and promote student success and retention. MINIMUM REQUIREMENTS: Education: Bachelor's degree in applicable field or equivalent combination of education and experience. Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database appli