Lead and improve operational workflows across campaign setup, delivery and optimisation for DAX Audio programmatic
Own end-to-end operational delivery, process ensuring scalability, efficiency and platform reliability
Act as the senior escalation point for operational and technical issues across internal teams, DSPs and external partners
Identify and resolve delivery friction points impacting campaign performance or customer experience
Shape Product & Platform Development 20%
Define and prioritise the DAX Audio programmatic roadmap in collaboration with Commercial Tech and DAX Audio leadership
Translate DSP, customer and operational feedback into platform enhancements and development priorities
Support the rollout of new programmatic audio products, capabilities and integrations
Ensure new functionality is supported by clear processes, documentation and user training
Drive improvements in DSP connectivity, transaction mechanics and operational efficiency
Shape DSP & Partner Management 40%:
Maintain strong working relationships with DSPs and platform partners to support innovation, adoption and delivery optimisation
Support DSP onboarding, QA, troubleshooting and creative compliance
Monitor platform health and coordinate resolution of technical or delivery issues
Support the evolution of partner inventory integrations alongside Global-owned audio supply
Oversee financial reconciliation, spend tracking, billing and operational reporting across DSP and internal dashboards
What You'll Love About This Role
Think Big
You'll help shape the future direction of one of the UK's leading programmatic audio platforms, influencing product strategy, DSP integrations and operational innovation across both Global-owned and partner inventory.
Own It
You'll have real ownership across platform operations, delivery and roadmap prioritisation - with the autonomy to identify opportunities, solve problems and drive improvements that directly impact customers and revenue.
Keep it Simple
You'll streamline workflows, improve operational efficiency and help simplify complex programmatic processes for internal teams, DSPs and customers alike.
Better Together
You'll work cross-functionally with Commercial Tech, Product, Operations, Sales, DSPs and external partners, building strong relationships to deliver scalable solutions and a best-in-class customer experience.
What Success Looks Like
Delivered operational stability and scalability across DAX Audio programmatic campaigns
Reduced delivery friction points and improved DSP/platform efficiency
Built strong relationships across DSPs, commercial, operational and technical teams
Established clear workflows, documentation and operational best practices
Defined roadmap priorities aligned with platform growth and customer needs
Improved issue resolution and feedback processes across teams
Successfully supported onboarding and management of owned-and-operated and partner audio inventory.
Requirements
Strong experience in programmatic advertising and ad tech ecosystems with specialist knowledge of digital Audio preferable.
Deep understanding of DSPs, SSPs, programmatic workflows and digital advertising infrastructure
Experience leading platform operations, product operations or operational strategy in a fast-paced environment
Strong analytical and problem-solving skills with the ability to manage complex operational and technical challenges
Commercial awareness, including financial reconciliation, reporting and platform governance
Ability to balance strategic thinking with hands-on operational execution
Strong communication and stakeholder management skills across technical and commercial teams
Benefits
Health insurance
Additional Information
Accepting applications until:
5 June 2026
Job Description
Your role: Head of Operations & Product - DAX Programmatic Audio
The Head of DAX Programmatic Audio - Operations & Product will lead the operational delivery, platform development and strategic evolution of Global's programmatic audio capabilities across DAX Audio.
The role sits at the intersection of ad technology, product, operations and partner enablement, ensuring the DAX Audio programmatic platform is scalable, reliable and easy to transact with for DSPs, agencies and buyers. This includes supporting both Global-owned inventory and selected partner supply integrations.
Whilst not a direct commercial role, the position requires strong market awareness and understanding of DSP and customer needs to help shape platform priorities, improve operational workflows and support programmatic revenue growth.
The role will work closely with Commercial Tech, Data, Supply, Finance, Delivery and Commercial teams across Global and international DAX markets.
As a Head of Operations & Product - DAX Programmatic Audio
at Global, you will:
Thisisglobal · Leicester Square - London