Accountable for a team of 15+ employees across operations, customer intake, logistics, and support functions
Hold full P&L responsibility , including budgeting, cost control, forecasting, and performance tracking
Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows
Build and maintain a strong performance culture focused on quality, speed, customer satisfaction, and continuous improvement
Hire, onboard, and develop talent as the operation scales
Work closely with the Marketing Manager, UK & Operations Lead to support growth initiatives, campaigns, and local partnerships
Collaborate with US and European teams to align on standards, processes, systems, and best practices
Act as the senior on-site leader and key point of contact for internal stakeholders, partners, and vendors
Ensure compliance with local regulations, customs processes, and company policies
Support Operations by identifying operational risks and proactively implement mitigation plans
Requirements
Proven business leader with experience running and scaling a business, site, or business unit - ideally as a founder, owner, general manager with 5+ years of experience
Demonstrated P&L ownership, with a clear understanding of cost structures, margins, and operational leverage
Comfortable operating in a fast-paced, growth-oriented, and sometimes ambiguous environment
Hands-on, pragmatic, and execution-focused - able to balance strategy with day-to-day operations
Strong understanding of how to build processes, structure teams, and scale operations sustainably
Experience working in international or cross-cultural environments
Excellent communication and stakeholder management skills
Background in logistics, operations, e-commerce, marketplaces, collectibles, or regulated environments is a plus
Knowledge of the trading card or collectibles ecosystem is a strong advantage, but not required
Must be authorized to work in the United Kingdom
Fluent in English
Collectors uses e-Verify to validate your ability to work legally in the United States.
Benefits
Remote work options
Additional Information
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
As Territory Manager for PSA UK , you will have responsibility for our London Receiving Center. You will head and scale a team of approximately 15 people on the ground, own the day-to-day operations, and carry P&L responsibility for the site. This is a hands-on leadership role for an entrepreneurial operator who has successfully built, run, and scaled businesses or business units before. You will be responsible for building a high-performing local team, ensuring operational excellence, and driving sustainable growth - while operating within a highly collaborative, international organization.
You will report directly to the General Manager, Europe , and work closely with European and US-based leadership teams across Operations, Product, Marketing & Finance.
Onsite Requirement:
This role requires you to be onsite in the office 4 days per week.
Collectorsuniverse · London, UK