Customer Success Manager

About the role

We are hiring a Customer Success Manager whose single job is to delight customers, across our Launcher, Montage and OEM relationships. You will help drive renewals, upsell and expansion, and have full ownership of building D isplayNote's professional services function from the ground up. This is a high-impact, high- autonomy role for someone who treats customer outcomes as personal outcomes. Why this role matters DisplayNote is at an inflection point. Our channel is growing, our OEM footprint is expanding, and our customers are asking for more. The person who takes this role will shape how we serve every customer we onboard for the next decade. What you will drive Renewals. P rotect and grow ARR across the customer base. Contribute to forecasting, risk identification and the renewal motion. Upsell and expansion. Identify , qualify and close expansion opportunities inside existing accounts ( additional editions, more rooms, more partners, broader use cases). Professional services. Design and build our professional services function: scoping, pricing, packaging, delivery model and the playbooks behind it. This is a greenfield build . Customer health. Own the signals, the cadence and the interventions. Catch issues early. Solve them before they become escalations . Voice of the customer. Be the trusted line back into Product, Engineering and Channel. Turn customer reality into product reality.