Manage Workday tenant configuration, business processes, and system settings.
Lead updates, releases, and system enhancements.
Maintain documentation, configuration guides, and training materials.
Evaluate and implement new Workday features to maximize organizational impact.
Troubleshooting & Tier 3 Support
Serve as technical escalation point for complex Workday issues.
Train and enable Tier 1 & Tier 2 support teams to resolve issues effectively.
Manage ticket queues and resolve challenging system problems.
Change Management & Cross-Functional Leadership
Lead Workday change control committee with HR, Finance, and IS stakeholders.
Facilitate decisions for system changes and enhancements.
Communicate updates, secure approvals, and implement changes, with organizational impact.
Promote adoption and effective communication of Workday changes.
Manage vendor relationships and third-party support to optimize system performance.
Requirements
Education: Bachelor's in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field with equivalent experience.
Technical Skills: Proficient in troubleshooting, tier-3 support, report building, and system documentation.
Workday Experience: 7+ years of hands-on Workday administration, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management.
Technical Proficiency: Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools (Prism, calculated fields, dashboards).
Professional Development: Willingness to pursue Workday certifications (training provided) and stay current on best practices.
Work Authorization Requirement: Candidates must be legally authorized to work in the United States on a permanent basis. This position does not offer visa sponsorship now or in the future.
Enterprise Systems & Platforms: Experience managing integrations with third-party systems, Workday security management, identity and access management systems, and understanding of IT security best practices.
Professional Certifications : Workday certifications (HCM, Finance, Security), additional Workday security or reporting certifications. CompTIA A+ Certification, or other IT certifications.
Experience: Application administration, integrations/interface management, leading committees, supporting system implementations.
ADDITIONAL SKILLS CRITICAL FOR SUCCESS:
Strategic Thinking & Process Improvement : Analyze processes and data to identify improvements, optimize workflows, and guide system design for long-term effectiveness.
Leadership & Change Management: Lead change committees, influence stakeholders, mentor support teams, and guide system updates, implementations, and enhancements with clear communication and organizational buy-in.
Project Management & Execution: Plan and manage system upgrades and go-lives, juggling multiple priorities and deadlines while maintaining accurate documentation and high attention to detail.
Communication & Interpersonal Skills: Translate technical concepts for non-technical users, present to internal audiences, and build strong relationships across HR, Finance, and IT.
Adaptability & Learning Agility: Adjust quickly to system updates, process changes, and evolving organizational needs while embracing continuous learning and innovation.
Customer Service & Team Orientation: Foster a collaborative, solutions-focused mindset and prioritize user satisfaction alongside organizational goals.
WHY YOU'LL LOVE THIS ROLE:
Additional Information
As our Enterprise Workday Administrator, you will be the driving force behind the success of our Workday platform. You'll take full ownership of Workday, partnering closely with our implementation vendor, HR, Finance, and IS leadership to ensure a seamless launch and ongoing operational excellence. This is a highly visible, strategic role where your work will directly shape the way the organization leverages Workday for years to come.
Dungarvin · Raleigh, NC