Additional Information
City, State:
New York, New York
Position Title: Operations Manager
Job Type: Full-Time, Non-Exempt
Salary Range: $78,000 - $90,000 annually
Reports to: General Manager
Supervises: Front Office Department
Position Overview:
Element Hotel Times Square West is seeking a motivated and hands-on Operations Manager to assist in overseeing the daily operations of the hotel with a strong concentration in Front Office leadership and guest experience. This individual will also support Housekeeping operations and provide light operational oversight within Food & Beverage as needed.
The ideal candidate will be a service-focused leader who thrives in a fast-paced hospitality environment, demonstrates strong operational awareness, and leads by example. This role requires a visible leader capable of supporting multiple departments while maintaining Marriott brand standards, operational efficiency, and high guest satisfaction scores.
Essential Responsibilities:
- Oversee all daily Front Office operations including guest arrivals, departures, room assignments, billing accuracy, and overall guest satisfaction
- Lead and support Front Desk Agents and Supervisors by providing coaching, guidance, performance management, and operational direction throughout shifts
- Ensure all Marriott brand standards, service expectations, and operational procedures are consistently followed by operational teams
- Assist in managing room inventory, room blocking, upgrade management, and occupancy strategies to maximize operational efficiency and guest experience
- Monitor and respond to guest feedback, online reviews, service recovery situations, and escalated guest concerns in a professional and timely manner
- Support Housekeeping leadership with room readiness communication, cleanliness standards, inspections, productivity monitoring, and operational follow-up
- Work closely with Housekeeping and Engineering teams to minimize out-of-order rooms and ensure guest room maintenance concerns are addressed promptly
- Provide light operational support to Food & Beverage operations, including breakfast service oversight, setup standards, cleanliness, inventory monitoring, and staffing support as needed
- Assist with labor management, scheduling, payroll review, overtime monitoring, and departmental productivity goals
- Conduct daily property walkthroughs of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, organization, safety, and presentation standards are maintained
- Act as Manager on Duty (MOD) and serve as the primary operational leader during assigned shifts
- Assist with onboarding, training, coaching, and development of team members to support retention and operational consistency
- Maintain strong communication between departments to ensure smooth hotel operations and a seamless guest experience
- Support hotel leadership with achieving operational goals related to guest satisfaction, revenue performance, labor management, and brand compliance
- Ensure compliance with all hotel policies, safety standards, and emergency procedures
Sbcos · Element New York - Times Square West