We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience.
In this role, you will act as the face of IT , supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.
Responsibilities
End-User Support
Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology
Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms
Diagnose and resolve technical issues promptly, ensuring minimal disruption to users
Deliver end-user guidance and training where required to improve user productivity
Executive (VIP) Support
Provide high-touch, "white glove" support to executives and senior stakeholders
Ensure readiness of executive technology, meetings, and key business events
Respond rapidly to critical issues with a high level of professionalism and discretion
Workplace & Office Technology
Ensure meeting rooms and collaboration spaces are fully operational and well-maintained
Support collaboration tools and associated technologies (e.g. conferencing systems)
Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams
Asset & Lifecycle Management
Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking
Maintain accurate asset records and ensure compliance with internal processes
Administer deployment of equipment and software solutions across the business
Projects & Continuous Improvement
Support and participate in local and global IT projects (e.g. device rollouts, office upgrades)
Collaborate with infrastructure, network, and collaboration teams to deliver solutions
Contribute to process improvements and knowledge documentation
Service Delivery & Collaboration
Act as a key liaison between IT and business stakeholders
Manage and prioritise workload effectively, ensuring SLA targets are consistently met
Deliver a high standard of customer service and maintain strong user relationships
Work collaboratively across IT teams to ensure efficient request handling and resolution
Required Skills & Experience
Proven experience (typically 3+ years) in IT support within a complex environment
Strong troubleshooting skills across hardware, software, and operating systems
Hands-on experience supporting: Windows 10/11 and macOS environments
Microsoft 365 and collaboration tools
Mobile devices and workplace technologies
Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)
Experience using IT service management tools (e.g. ServiceNow, Wolken)
Strong customer service mindset with the ability to communicate effectively at all levels
Ability to prioritise tasks, multi-task, and work independently in a fast-paced environment
Provide on-site technical support for hardware, software, and workplace technology
Deliver high-touch "white glove" support to executives
Support meeting rooms and collaboration tools to ensure smooth operations
Autodesk · London, UK