Provide process and systems support to the CSC team through timely reporting on performance metrics and transfer of knowledge and skills with the aim of improving sales efficiency and customer satisfaction.
Responsibilities
Provide first line support to the Sales team and customers with e-commerce solutions.
Support the Customer Sales & Service Centre Representatives (CSSRs) with training needs to meet and exceed monthly sales targets.
Monitor the CSC performance dashboard and ensuring that all systems are in working order.
Analyse CSC periodic operational metrics and provide feedback and required support to the CSC team
Review customer base to identify opportunities or risks to Sandvik.
Identify process and systems improvement opportunities and propose continuous improvement activities for CSC operations.
Take ownership of system /application errors /issues and follow problems through to resolution.
Respond to escalated internal and external customer support issues.
Implement stakeholder support processes to enhance stakeholder experience.
Maintain data integrity across all our systems.
Participate in global and local projects to support the customer service operations.
Configure and maintain customer needs to align with most appropriate ebiz package.
Your Profile
Matric/equivalent qualification
Diploma in Business/Supply Chain/Logistics Management or equivalent
Minimum 2 years' experience sales and customer centre experience preferably in a mining or construction environment
Strong Information Technology acumen
Excellent problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
Strong analytical skills, with the ability to analyze data and metrics to drive process improvements and optimization.
Excellent communication and interpersonal skills.
Will be required to work after normal operating hours from time to time
Physical and medical ability to work in a mining environment
Computer literacy
English proficiency
Valid driver's license
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
Applications close: 15 June 2026
Additional Information
Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.
Sandvik · Kempton Park, South Africa