Run structured discovery with enterprise customers and prospects to understand their integration landscape and pain points, act as a trusted advisor on existing platform capabilities, and build a standing customer council to convert insight into roadmap conviction.
Partner with Solution Engineering, Professional Services, and Customer Support to improve deal conversion, drive successful implementations, and own end-to-end enablement strategy across Sales, partners, and the field.
Drive the full product lifecycle from discovery through general availability (GA) and adoption, defining and instrumenting key performance indicators (KPIs) for every major initiative and communicating trade-offs clearly to leadership and the field.
Required Qualifications:
Solid experience across integration patterns including application integration, event-driven architecture, data transformation, and full lifecycle API Management (design, publish, govern, monitor, retire) covering REST, GraphQL, and API security standards such as OAuth 2.0.
Hands-on experience with B2B integration standards including EDI X12 and/or EDIFACT, AS2/SFTP transport, and trading partner onboarding.
Excellent written and verbal communication skills with the ability to move fluidly between technical discussions with engineers and high-level conversations with business executives, backed by a data-driven approach to defining KPIs and product priorities.
Requirements
Experience with MuleSoft Anypoint Platform or comparable Integration Platform as a Service (iPaaS) and API management platforms such as Boomi, Workato, Apigee, or Kong.
Familiarity with AI-era integration including large language model (LLM)-assisted integration, agentic workflows, and how these reshape classic iPaaS.
Experience with hyperscaler integration services and competitive positioning against native cloud alternatives.
Exposure to regulated-industry B2B integration use cases in healthcare, supply chain management, or financial transactions.
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Benefits
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Additional Information
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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
MuleSoft, the industry-leading integration, API management, and agent management platform, empowers enterprises globally to unlock data and accelerate innovation. With Agentforce woven into every layer of our platform, our product managers build intelligent systems that shape how modern enterprises connect applications, expose and govern APIs, and exchange transactions with their trading partner ecosystems. We are looking for a Product Manager to own the vision, strategy, and end-to-end execution of our Integration, API Management, and Business-to-Business (B2B) Electronic Data Interchange (EDI) product portfolio - serving as the connective tissue between engineering, customers, partners, and go-to-market teams.
This role is based in US or Canada.
Salesforce · Canada