Lead and enhance key components of the Voice of Customer ecosystem across the enterprise
Design and implement impactful VoC programs, including surveys, digital intercepts, and closed-loop feedback initiatives
Partner with stakeholders across business areas to provide strategic guidance on customer experience best practices and feedback design
Conduct external research and benchmarking to stay informed on emerging VoC trends, tools, and methodologies
Analyze customer feedback and behavioral data to identify opportunities to improve experiences and business outcomes
Drive innovation through discovery sessions, pilot programs, and test-and-learn initiatives
Serve as a trusted Voice of Customer subject matter expert and thought partner
Build strong relationships across matrixed teams to influence change and drive customer-centric solutions
Manage vendor relationships supporting VoC programs and technology platforms
Contribute ideas and thought leadership to help evolve the broader department strategy
Requirements
Passion for customer advocacy and improving experiences through actionable insights
Strong analytical, strategic thinking, and problem-solving skills
Ability to collaborate effectively within cross-functional and matrixed environments
Self-starter mindset with the ability to manage multiple priorities independently
Excellent communication and stakeholder management skills
Creative thinker who is comfortable challenging assumptions and driving innovation
5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fields
Experience with survey and feedback platforms (Qualtrics preferred)
Strong Microsoft 365 skills, particularly Excel
Experience translating customer insights into business recommendations and measurable improvements
Why Join Allstate?
This role does not include supervisory responsibilities.
#LI-BS1
Microsoft Office 365, Program Designing, Strategic Consulting, Survey Software, Thought Leadership, Vendor Relationship Management
Benefits
Compensation offered for this role is 90,700.00 - 153,925.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Allstate generally does not sponsor individuals for employment-based visas for this position.For jobs in San Francisco, please click
Additional Information
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Help Shape the Future of Customer Experience at Allstate
At Allstate, we're committed to creating exceptional experiences for our customers - and the Voice of Customer (VoC) team plays a critical role in making that happen. We're looking for a strategic, customer-obsessed professional who is passionate about turning customer feedback into meaningful action and enterprise-wide impact.
In this role, you'll help shape how Allstate listens to customers, interprets insights, and drives improvements across products, processes, and experiences. You'll partner with cross-functional teams, influence business strategy, and lead innovative VoC initiatives that elevate the customer journey.
This is an exciting opportunity for someone who enjoys combining data, strategy, creativity, and collaboration to solve complex problems and champion the voice of the customer at every level of the organization.
Allstate · Remote