Own product strategy, roadmap, and execution for your portion of the Senior Living products.
Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration.
Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
Engage with User Experience
Additional Information
Job Title: Sr. Product Manager - Senior Living
Location: Canada - Remote
Hybrid/Remote: Remote or Hybrid Mississauga.
**Travel to Office expectations**
For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .
About the Team (Team overview)
At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.
You're comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here.
Position Summary:
The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action.
This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.
Pointclickcare · Remote