Concierge Security Engineer 3

About the role

The Security Engineer/Consultant 3 (CSE3) supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services. As a Security Engineer/Consultant, you will: Creating and maintaining a partnership with our customers Analyze log and system data Interact with, and manage, internal and external stakeholders Communicate, educate, and share information with non-technical people Help our customers diagnose problems as well as support specific customer requests Primary technical point of contact for our customers Champion for our customers within the Arctic Wolf Team Mentoring junior analysts with their technical and soft skills This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf's cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture. We are looking for someone who has most of the following: 3+ years in Information Security, Network Security, or Cyber Security 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures Analyze log and system data from the above list and other IT systems Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell Great writing and speaking skills Excellent relationship building skills in a professional context A positive "can-do" attitude A willingness to learn and continuous self-improvement There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive. Additional skills and experience: Security forensics Malware analysis E-discovery Threat containment Firewall and IDS provisioning Proxy and content filtering provisioning Authentication and identify management Risk and vulnerability Assessment Network and security Auditing Network troubleshooting Penetration testing Attack simulation PowerPoint presentation skills About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We