Lead and oversee centralized dispatch operations, including dispatch routes, printing manifests, pre-calling customers, loading driver assignments, scheduling transfers, and coordinating the use of outside trucks, trailers, or transportation services.
Ensure operational accuracy and documentation control by scanning documents, maintaining invoice records and filing systems, posting corrections, printing and distributing work picks, and complying with all required company policies and guidelines.
Monitor performance and improve processes through tracking metrics and errors, evaluating workflows, and identifying opportunities to optimize and streamline production and logistics processes.
Provide customer and team support, communicating delivery issues with sales, drivers, and customers, and responding promptly to customer inquiries or complaints; deliver excellent customer service.
Promote safety and compliance and complete all required training.
Responsible for managing a team of 10+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Required For All Jobs
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to Company's commitment to workplace safety.
Participate in and complete assigned trainings.
Education Qualifications
High School Diploma equivalent education and experience required.
Experience Qualifications
7-9 years of industry experience / freight handling required.
Skills and Abilities
Strong administrative skills.
Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills.
Ability to deal constructively with conflict and recognize potential problems.
Good organizational skills and attention to detail.
Strong Microsoft Excel, Word, and Outlook skills.
Knowledge of supply management principles and practices.
Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications)
Excellent teamwork & customer relationships.
Demonstrate leadership by training others, mentoring new associates, engaging with Safety Committee, and participating in US1 Continuous Improvement Projects.
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Benefits
Vision insurance
Additional Information
Texas Building Supply, a division of USLBM, serving the major markets in Texas with five building material yards and one window distribution facility across Austin, Houston, Dallas-Ft. Worth and San Antonio.
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A Brief Overview
The Logistic Manager will oversee Centralized Dispatch, to include the work of a team of logistics supervisors, leads, coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Uslbm · Roanoke, TX