Sr. Manager, Software Engineering at Zoro

Strategic Vision and Technical Leadership:
Set and execute strategic technical direction, emphasizing robust, scalable, and thoroughly tested foundational services compliant with industry standards (PCI/SOX/NIST).
Maintain hands-on technical expertise, contributing strategically to critical engineering tasks and projects.
Mentor team members in helping to resolve technical challenges and promoting best practices in software quality and testing.
Ensure predictable, timely, and high-quality delivery of large-scale engineering initiatives through strategic planning, prioritization, and alignment with organizational goals and capacities.
People Leadership and Team Development:
Lead and mentor one or more engineering teams, nurturing a culture of technical excellence, inclusivity, and continuous improvement.
Provide clear, actionable feedback and growth opportunities, promoting engineering best practices and rigorous testing standards.
Operational Excellence:
Champion process and tooling improvements, driving efficiency and minimizing technical debt through enhanced testing and operational practices.
Ensure alignment of team capacity management and team initiatives with organizational priorities.
Own and manage platform-related infrastructure costs and third-party tool contracts, ensuring leadership understands the cost/value proposition of various aspects of team spending.
Drive responsible adoption of AI-assisted engineering workflows within the team, ensuring measurable gains in productivity and quality without compromising code quality, security, compliance, or testing rigor.
Cross-functional Collaboration:
Collaborate closely with Staff Engineering, Product Engineering, and Data Engineering teams to align on technical strategy, execution, and outcomes.
Facilitate effective communication and decision-making across diverse stakeholders.
Drive sound technical leadership decisions by communicating technical strategies and project statuses to technology leadership and stakeholders; adapting to the technical-level of a given audience and raising that level where possible through education and explanation.
Incident Management and Reliability:
Oversee proactive monitoring, incident response, and systemic improvements, emphasizing comprehensive testing and reliability engineering.
Participate in enterprise-wide on-call rotation, leading engineers in addressing critical issues that occur in real-time.
Drive the root cause analysis process to identify and address problems that cause unexpected incidents. Mentor and assist more junior managers in their RCA's where necessary.

Sr. Manager, Software Engineering

About the role

Responsibilities

Requirements

Benefits

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?