Providing clients with cost estimates and timelines for all deliveries highlighting any risks and dependencies in the meeting and agree deadlines, alongside any additional information you may require executing the brief
Manage project timelines
Attend face-to-face briefings with clients offsite, as well as assisting with hosting clients who attend our offices in person to oversee the execution of any briefs
Involve any subject matter experts within the team to assist with any client queries, both technical and creative to advise how best to ensure briefs are delivered to the highest quality in the shortest timeframe and communicate project risks.
Collaborate with team members in the development of creative concepts and implementing a clear production plan of action that meet clients' objectives on time and within budget
Provide feasibility feedback, budgets and timelines for creative concepts as needed
Coordinate project deliverables, briefing and guide the team on potential risks
Assist with project communication and document issues and changes that affect the project
Coordinate production calendar with team lead to ensure projects can be delivered on time and that there are sufficient resources
Assist with workflow to cover holidays
Maintain an up-to-date internal status sheet of all live briefs and work in production using Monday.com
Where required, ensure on behalf of the client via business affairs that usage rights are secured as per brief, advise clients when usage rights are due to expire
Ensuring all output meets client requirements, has been through QC and is approved before release to the client
Develop status reports and work with stakeholders to ensure deadline are met
Attend campaign 'wash-up' meetings with clients to identify future learnings to be applied to the following campaigns and build further relationships with clients
Develop, maintain and extend client relationships
Manage c
Additional Information
Senior Creative Project Manager
Salary : Up to £50,000 per annum, plus company benefits
Location : London E14
Contract : Permanent, full time
Shifts : 37.5 hours per week, Mon-Fri 9am-5:30pm, with a 1-hour unpaid lunch
Work model: Hybrid; on-site Tuesday, Wednesday, and Thursday
Williams Lea seeks a Senior Creative Project Manager to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of the Role
The Senior Creative Project Manager leads the day-to-day delivery and operational performance of the Creative Project Management function. Responsible for managing a team of Project Managers, ensuring consistent delivery standards, resource optimisation, and high-quality client outcomes. The role acts as a key link between Account Management, Creative Leads, and senior stakeholders, driving continuous improvement, team development and process excellence across all projects.
Overall Aim of the Role
The Creative Project Manager will work collaboratively alongside the client, members of the Creative Team, Creative Account Manager and Management Team to drive quality and creativity. They help inspire and innovate the creative service offered to the client, providing direction and guidance to the other members of the team(s) to help achieve these aims
Team Leadership & Management: Line management of Creative Project Managers, conduct regular 1-2-1s, development plans, and performance reviews. Coach and mentor PMs to improve delivery quality and confidence, manage workloads and wellbeing across the PM team. Foster a high-performance, collaborative team culture and act as escalation point for project and resourcing issues
Work closely alongside the Creative Account Manager and Creative PM(s) to ensure all processes and procedures are in place to ensure the smooth running of the department
Oversee all larger project-based creative work that enters the studio. Prioritise and organise projects, working alongside the Team Leaders, to ensure that client deadlines and expectations are met and maintained
Attend client briefs, and produce estimates and proposals
Scheduling all elements of the production, including preparation, production and editing with budget estimates to support the clients' interests
Wlt · London, UK