Additional Information
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Join Wilhelmsen Port Services (Australia) Pty Ltd
Exciting Opportunity: Vessel Operations Coordinator
We're on the lookout for a reliable and proactive individual to join our Vessel Operations team based in Bibra Lake - is that you?
Brave enough to step into the unknown and everchanging world of Ship Agency (Shipping)? Curious to try a new role in the Maritime Industry? Willing to go the extra mile for a winning outcome? Prepared to take ownership and accountability for yourself and the team to deliver the best outcome? Ready to foster new working relationships to sustain our diverse and inclusive working environment? We are looking for a motivated and reliable individual to join our dynamic team.
This is a 12‑month full‑time contract role offering a unique opportunity to work in a fast-paced and diverse environment, managing vessel support operations while engaging with stakeholders from diverse cultural and demographic backgrounds. The position is primarily office-based, involving the management of a high volume of emails. Strong computer skills, exceptional understanding and application of email etiquette, and excellent customer services are essential. Additionally, the role requires travel outside the office, such as but not limited to boarding vessels.
Responsibilities of a Vessel Operations Coordinator
Our team looks after Owners matters for vessels calling Port Hedland, Fremantle, Kwinana, Bunbury, Albany, Esperance, and Dampier.
Vessel Operations Coordination & Planning: Coordinating vessel services, from crew changes, medicals, procurement and attendance planning. This includes, but is not limited to:
Coordinating flights, transport, accommodation and offshore transfers for maritime personnel
Coordinating logistics for international freight to and from vessels
Owners Protective Agency
Quote on services rendered and consolidate all expenses on completion of jobs for invoicing by lodging jobs in our platform WASP.
No two days are ever the same and you will be challenged regularly. You will plan, deliver, and/or supervise logistics services and take responsibility for the safety of the personnel and vessel. In this role clear communication is imperative, along with the ability to think on your feet and adapt to regularly changing schedules. You will be liaising with Government Authorities, working closely with vendors, representing our customer's interests, assisting crew, and dealing with industry bodies.
Email and Systems Administration: Efficiently handling high volume emails. Simultaneously working over several computer systems primarily SEDNA, Excel, Teams, WASP, ICS, MARS. Perform administrative tasks within an open office environment.
Teamwork: Collaborate within a supportive environment.
Navigating Multicultural & Demographic Interactions: Interact with international crews and stakeholders, requiring strong cross-cultural & demographic communication skills.
Information Handling & Incident Reporting: Manage confidential and sensitive data with utmost professionalism and integrity. Promptly opening clear communication channels to rectify issues.
Vessel Boarding: Board vessels to assist with operations and ensure smooth communication.
Rotating Roster: Work on a rotating shift pattern to accommodate operational requirements, offering variety and some flexibility. Work from home shift on rotation is available (after completion of training). In this role it is crucial to be driven and proactive.
Shipping is a 24/7 business, out of hours and weekend work will be required, and compensated by RDO's.
Wilhelmsen · Fremantle