Customer Support Representative (f/m)

About the role

In this role you will be responsible for the account administration and interfacing with customers at an advanced journeyman level, demonstrating solid working experience and knowledge of products and overall customer base. The role includes, but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Responsibilities

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Compile and generate various customer/sales reports
• Contract review of customer purchase orders
• Work unassisted with OEM and aftermarket customer requirements
• Respond to customer pricing requests per established price list
• Interact with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interface with customers on a day-to-day basis
• Prepare and submit customer quotations per established price list
• Respond to internal and external customer inquiries
• Over-time may be required with little or no notice to accommodate customer needs

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Company Intel

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