Team Lead, AV Operations

Benefits

Additional Information

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title Team Lead, AV Operations Department Collaboration | MedIT | Faculty of Medicine Compensation Range $8,305.08 - $12,952.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date June 15, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University. At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Description Summary The Team Lead, AV Operations provides leadership for classroom audiovisual (AV) technology support services across the Faculty of Medicine's distributed education environment. The incumbent leads the AV Operations team, ensuring that videoconferencing technologies are operationally ready, consistently supported, and responsive to the needs of learners, faculty, staff, and health authority partners. The Team Lead, AV Operations is responsible for developing and maintaining support models, service coverage plans, escalation pathways, operational procedures, training standards, and technical documentation to support reliable delivery of educational technology across provincially distributed learning sites. This position acts as the technical escalation lead for complex AV operational issues and applies advanced technical judgement to ensure service continuity, reduced disruptions to scheduled teaching, and consistent operation of AV systems support across university, hospital, health authority, and distributed learning sites The position manages and mentors staff in the day-to-day performance of work, participates in the development of resource plans, and provides technical leadership within AV operations-related product and service lines. Organizational Status The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC's entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world. Our Vision: To Transform Health for Everyone Ranked among the world's top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world. The Faculty of Medicine -comprised of approximately 2,600 administrative support, technical/research and management and professional staff, as well approximately 620 full-time academic and over 14,000 clinical faculty members-is composed of 19 academic basic science and/or clinical departments, 3 schools, and 26 research centres and institutes. Together with its University and Health Authority partners, the Faculty of Medicine delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province. The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory. This position sits within the Faculty of Medicine Digital Solutions department, in the Collaboration team that provides synchronous (real time) and asynchronous technology solutions to enable the Faculty of Medicine to meet its mandate, particularly the provincially distributed medical education program.The Faculty of Medicine is provincial in its education and service mandates and is national and international in stature in its research programs. As such, Faculty, staff, rese