Guest Arrivals, Reception DCO

About the role

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: Facilitate training using approved SOPs, lesson plans and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment. This training will certify, test, audit, and properly document, as required, the ambassadors training according to the Standard Operating Procedures of the assigned area or equipment Ensure that the ambassadors receive the highest quality training in regards to safety and guest service Observe ambassador's performance and supplement training on a continuous basis Role model daily operations and procedures in terms of personal job performance Other duties as assigned by department management What it takes to succeed: Be a current ambassador within the Guest Arrivals department Be in good standing (cannot have written warning or higher level of corrective action). Be able to thoroughly and effectively train new ambassadors in proper area procedures, safety procedures, and proper guest services Demonstrate excellent verbal/written communication skills Set the example for other ambassadors in terms of job performance Understand and demonstrate excellent guest service techniques The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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