Leadership & Community Building Lead, coach and develop TCS leaders across multiple European regions
Build a strong, connected TCS community with shared standards and best practices
Foster a high-performance, collaborative culture across countries
Customer Experience & Performance Drive continuous improvement of customer satisfaction (KPIs, service quality, responsiveness)
Ensure consistent, high-quality service delivery across markets
Act as a key voice of the customer within the organization
Strategy & Transformation Define and implement the European TCS strategy , aligned with business objectives
Support local teams in structuring and optimizing their service organizations
Drive standardization while allowing for local market adaptation
Operational Excellence Lead the optimization of core service processes and workflows
Improve efficiency, scalability, and service consistency
Leverage data and KPIs to drive performance and decision-making
Third-Party & Fleet Management Develop and manage a robust network of third-party service providers
Ensure performance, quality, and cost efficiency across partners
Contribute to fleet optimization strategies at European level
Commercial Impact & Growth Support business growth by embedding TCS value into tenders and contracts
Identify and deploy strategies to grow after-sales revenue
Position service as a key differentiator in the market
Requirements
Proven experience in a Service leadership role within an international environment
Strong track record in team leadership, coaching, and organizational development
Ability to operate at both strategic and operational levels
Experience driving process improvement and service transformation
Strong analytical mindset with data-driven decision-making
Excellent stakeholder management and communication skills
Comfortable working in a matrix, cross-functional environment
Languages
English is required
Fluency in another European language (French or German strongly preferred) is expected to effectively operate across the region
Why Join Us?
A high-impact European leadership role with real transformation scope
The opportunity to shape and scale a critical function across multiple markets
A dynamic, international environment within a growing global organization
The chance to make service a true driver of customer satisfaction and business growth
Apply Now
At Diversey - A Solenis Company , we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply.
We recognize our people as our greatest asset and are committed to offering competitive compensation, comprehensive benefits, and opportunities
Benefits
Health insurance
Additional Information
European TCS Director (Technical Customer Service)
📍 Europe | Role with international scope
About Diversey - A Solenis Company
At Diversey - A Solenis Company , we strive to go beyond clean by championing sustainability in a world where resources like water, energy, and materials are increasingly scarce.
Our mission is to do more with less, creating a brighter future for generations to come. We partner with leaders across industries-from food processing to healthcare-ensuring that hygiene, safety, and infection prevention are integral to their operations and environmental impact.
For over a century, we've continuously evolved our solutions, offering patented chemicals, innovative cleaning machines, advanced dosing systems, and digital tools-all rooted in our unwavering commitment to the planet, our customers, and the communities we serve.
Strong Bonds. Trusted Solutions.
The Role - Why This Role Matters
We are looking for a European TCS Director to lead and transform our Technical Customer Service (TCS) function across Europe.
This role sits at the intersection of service, operations, and commercial impact . Today, TCS across Europe operates with strong local expertise-but with varying levels of maturity, structure, and performance.
Your mission will be to bring coherence, scalability, and strategic direction to this landscape.
You will:
Align and elevate TCS practices across countries
Strengthen customer satisfaction through consistent, high-quality service delivery
Turn service into a true driver of after-sales growth and competitive advantage
Build a scalable, future-ready service model , including third-party ecosystems and fleet optimization
Given the transformation scope of the role, this position requires a high level of travel across Europe, particularly in the initial phase , to engage with local teams, assess current operations, and drive alignment on the ground.
As the organization matures and processes become more standardized, the travel requirements are expected to progressively decrease .
This is not just a coordination role - it is a transformation and leadership mandate , with direct impact on customer experience, operational efficiency, and business growth across Europe.
Solenis · (remote), France