IT Manager

External

Climatex · London, UK

Full-timeOn-siteToday

AzureComplianceDocumentationMoveSalesforceSSO

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As IT Manager, you will own Climate X's device, identity and security estate end-to-end. You will manage our macOS fleet through Microsoft Intune, harden access with Conditional Access and compliance policies, administer Microsoft 365 and Microsoft Entra ID, and run a responsive support function through Zendesk - keeping the business secure, productive and audit-ready as we scale through Series B and beyond. This is a hands-on, security-first role with real breadth. At a fast-moving scale-up trusted by global financial institutions, IT is not a back-office cost centre - it is what lets the company move quickly without compromising on security. You will be AI-first by default, automating everything that is ready to be automated, so support, provisioning and reporting run on systems rather than manual effort, and your time goes to judgement, security and improvement. You will report to the Director of Finance & Operations, partner closely with the People and Security functions, and be the go-to owner of how Climate X equips, secures and supports its people.

Responsibilities

Build a secure, scalable IT foundation

Design and run the device, identity and security estate expected of a fast-scaling, regulated-adjacent fintech serving global financial institutions.

Maintain and extend ISO 27001 controls across IT - producing the evidence and documentation needed to sustain accreditation and pass client security reviews.

Establish IT governance, asset management and a clear policy framework as headcount grows across the UK and US.

Manage the device fleet end-to-end

Own the macOS fleet through Microsoft Intune - enrolment, configuration profiles, patching, app deployment and compliance baselines.

Run zero-touch provisioning with Apple Business Manager and Volume Purchase Program (VPP), from automated enrolment to app licensing.

Manage the full device lifecycle: procurement, onboarding, refresh, return and secure wipe.

Own identity, access and security

Configure and maintain Conditional Access and device compliance policies across the estate.

Administer Microsoft 365 and Microsoft Entra ID (Azure AD) - SSO, MFA, licensing and least-privilege access.

Lead joiner / mover / leaver access management and keep the company audit-ready at all times.

Run a responsive IT support function

Manage IT support end-to-end through Zendesk - triage, SLAs, escalation and resolution.

Own technical onboarding and offboarding so new joiners are productive on day one and leavers are de-provisioned cleanly and completely.

Track support metrics and turn ticket trends into process improvements and self-serve fixes.

Document and standardise

Maintain clear, current IT processes, runbooks and a self-serve knowledge base.

Keep an accurate asset and software register, including licensing, renewals and ownership.

Work AI-first

Automate provisioning, reporting and routine support wherever it creates leverage - using scripting and AI tooling rather than manual effort.

Set a bias toward self-service and automation so the function scales with headcount without scaling cost.

Required Skills & Qualifications

Skill

Proven record

Microsoft Intune / MDM Management

Experience managing a macOS device fleet through Intune - enrolment, configuration profiles, patching and app deployment.

Security Policy Implementation

Configuration of Conditional Access and device compliance policies across the estate.

IT Support Management

Track record of managing support tickets via Zendesk, including triage, SLAs and escalation.

Microsoft 365 Administration

Experience with Azure AD / Microsoft Entra ID and day-to-day M365 admin tasks.

Communication Skills

Demonstrated ability to work with both technical and non-technical staff.

Problem Solving

History of resolving complex IT issues quickly and methodically.

Documentation

Experience creating and maintaining IT processes and procedures.

Factors of Success

Proactive approach to security and compliance.

Excellence in user support and problem resolution.

Strong documentation and process management.

Ability to balance multiple priorities effectively.

Clear communication with technical and non-technical staff.

IT Manager

About the role

Responsibilities

Benefits

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?