Through global aligned process, provision (build) devices (laptops & mobile devices) for new starters, break fix or refresh
End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device
End user device hardware upgrades & maintenance (including peripherals)
As directed by global process, or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels
Supporting engineering colleagues in application packaging and deployment
Work with EUC colleagues to manage tickets in a priority order and escalate for assistance as necessary. Often working alone or with a ticket stack which is owned by the individual
Work with global GATS colleagues to troubleshoot and resolve more complex issues, often being the regional / in country lead for these issues
Ensure new starter hardware is provisioned for day 1 and ensure new laptop builds and mobiles are built to standard build processes
Maintain accurate records of hardware assets in the digital repository (Asset Panda) & follow global asset mgt process as directed by management
Support and take direction from the Team Lead around stock inventory checks (reporting output to global EUC as part of global asset process launching February)
Responsible for compliance with end user policies and strict adherence to Asset Panda standards
As necessary provide global ticketing support and / or VIP support
As necessary provide Exec / VIP support in country, often being the 'face of technology' in the office or across region
Support the Audio-Visual technology up to level 2 type troubleshooting for Poly issues
Prepare, plan & support onsite events as needed sauch as Town Halls
Maintain cleanliness, and good order in the technology storerooms, and build rooms
Responsibility for purchasing equipment
Be prepared to face any technology challenge for an end user, and use experience to know when to work with other colleagues to overcome a situation.
Impact You'll Make:
5yrs in an IT Service environment, with hands on technical experience of end user device build and support
skills (or certification) in OS areas such as Windows, Mac, virtual environments
proficiency across all end user collaboration systems such M365 suite
worked in an office or satellite office environment
Core Skills:
ability to work alone and to own prioritisation
confidence in dealing with 'C' Suite / VIP level stakeholders (up to CEO) for tech issues
excellent comms skills
technical skills across end user devices and common applications (eg M365)
ability to overcome challenges (technical) under pressure at times, and understanding when to reach out to global peers for support
TransUnion's Internal Job Title:
Analyst, Infrastructure Engineering and Provisioning
Benefits
Vision insurancePaid time offRemote work optionsEquity / stock options
Additional Information
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What We'll Bring:
Provide technical support for end user related tickets assigned from the ASC / Service Desk, or where end users are facing issues within an office, using Remedy to manage ticketing queues.
Transunion · Makati City