Eataly · New York, NYPrepare for this interview
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The Caffe Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas. Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. Engages with Caffe employees in a hands-on capacity to foster teamwork and operational excellence. Motivates, inspires, and develops team through setting clear expectations and leading by example Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc. Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations. Collaborates closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance. Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data. Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume. Actively recruits and trains Caffe team members in collaboration with HR and Talent Acquisition teams. Acts as a brand ambassador for Eataly, representing the store to the community and guests Performs other duties as assigned 2+ years of experience supervising a café or quick service operation Experience and knowledge in coffee and coffee production Excellent communication and team leadership skills Outstanding analytical and problem-solving skills Proficiency in Microsoft Office Job Requirements REQUIREMENTS Ability to stand, bend, reach and be mobile for up to 4 hours Ability to lift up to 20 lbs. Ability to operate a commercial espresso machine Food Handlers License and Serv-Safe Certification are a plus Compensation: The annual compensation for this role is $80,000 - $90,000 Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave 401K with match or RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more!
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