Shm · Hartsdale, NYPrepare for this interview
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About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians . When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description The Practice Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of multiple sites while mentoring and training other supervisors and staff. Essentially, a Practice Manager is accountable for delivering a(n): Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease. Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs. Exceptional collaboration with team to support the company's mission. Providing outstanding mentorship and training to newly hired site staff. The primary duties and responsibilities of a Practice Manager may include (but not limited to): Site Management Scheduling the supervisors, front desk, scribes, medical assistants, and x-ray technologist for the site (provider staff scheduling is not done by the managers) including operational, PTO, and Payroll hours Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Director of Operations Understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged Managing openings and closings for all sites within this Manager's scope of responsibility through coordination of the site level staff Managing the operations of the site to including the following: Bank Deposits Patient wait time NPS Facilities management Patient follow up DOH compliance Monitoring patient flow, managing ongoing dail y front and back-office operations . Ordering supplies and routinely testing equipment for quality assurance . Business and Patient Management Interacting with all major vendors, sales representatives, and other visitors to the site Liaising with patients to discuss any concerns regarding their visit Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines Inspecting facility for any structural, cosmetic or operational repairs Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues in partnership with the on-site management Analyzing and reporting on various business metrics such as, but not limited to wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc. Creating action plans based on various metrics in an effort to drive change People Management Managing , monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards Practice Manager will have direct management of Supervisors Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times , by all employees Ensuring all formal performance reviews of all staff (other than physicians) are completed Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed Holding departmental meetings and on-site training sessions as needed Providing mentorship to new Supervisors as appropriate
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